Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving excellent support on time is our main priority, so we back up each Linux cloud web hosting plan with a one hour ticket response guarantee. As soon as you fill in a ticket or drop an email, our client technical support team will do their best to generate the most acceptable answer to your situation and to give you help and advice quickly.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is supplied by a group of skilled technicians that are prepared to answer to your inquiry asap. It is easy to communicate with the support team by starting a customer assistance ticket from your Control Panel or by sending us an email message. On business days, you may also contact us on the phone or take advantage of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a complete knowledge base into the Control Panel to help you have helpful step by step details anytime. Each area of the Control Panel possesses its own contextual guide area having a list of how–to content articles. We have also organized instructional videos to give you a more effective idea of just how to conduct any given activity.