If you've ever had a cloud web hosting account before or you've dealt with any other type of online service, you are probably aware from your own experience that for a lot of things it is better to speak with a live person over the phone rather than exchange tickets or email messages. If you'd like to find out more about a particular service before you decide to order it or when something small-scale needs to be made, for instance, it will be easier and faster to get it done live. When you can talk with representatives by phone, it is also very likely that you're using the services of a real hosting supplier, not just a reseller. The level of support that you will get over the phone differs between different providers - from very general issues to experienced tech support. Generally most providers offer pre-sales assistance and first level telephone support, while more complicated technical matters are managed through email and tickets.
Phone Support in Cloud Web Hosting
All of our cloud web hosting packages come with phone support fourteen hrs a day even on public holidays, which means that if you don't have an account yet, you'll be able to call us and learn more about our services or if we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you'll be able to contact the telephone number that is nearer to you. In case you are a current customer, we can help you timely with all of the general and billing issues as well as with numerous tech matters to save you time and efforts - we are aware of the fact that often it's quicker to consult with a live person and get things done promptly. Of course, some problems simply cannot be managed on the phone, so in such a case you have the option to use our ticketing system.