If you’re a website owner, a problem might always surface and it doesn’t necessarily need to be connected with the hosting service. For example, something might go wrong when you update a web app or some vital content can be modified or erased unintendedly. Irrespective of what the essence of the problem may be, you will have to contact the respective customer care staff and request them to retrieve a backup or to assist you in fixing the problem that you are encountering. How timely they’ll do this will predetermine the interval of time that your sites will be unreachable. For certain websites such as social networking sites or e-commerce portals, a repetitive unreachability can often mean losing clients and cash. This is why, it is essential to use the services of a web hosting company that provides not only a good tech support service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting include a sixty-minute response time guarantee, so regardless of what query or predicament you may have, we will always be there to lend you a hand. Actually, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our tech support team members will be at your disposal 24/7, even on public holidays and weekends, which goes to say that you will get instant assistance at any time. We know how priceless time can be, so by the time we answer your email or support ticket, we will have explored the matter and, if we haven’t worked out a solution, we will provide you with more information on what you have to do on your end – if the circumstances demand this. With our support services, you can be sure that there will be someone to lend you a hand instantly, whatever the hour.