A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's an efficient method to get some info about the website hosting services or have some problem resolved because you're speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced possibility of mistakes when you exchange data like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the agent investigates the issue involved. In addition, you will be able to join a live chat room from any computer that is connected to the world wide web, avoiding the telephone charges that you'll have to pay when you're calling to another country.

Live Chat Support in Cloud Web Hosting

As we consider the fact that a number of issues are usually resolved if you talk to a live person, we provide a live chat service for all of our prospective and active clients. Our chat is accessible every single day and our customer care representatives will help you with a wide range of questions and problems. In case you aren't our customer yet, you can find out more about our cloud web hosting packages and the web hosting platform in general so as to make sure that your sites will function efficiently on our servers. In case you already have an account and you've got some questions or you have any issues with some of our solutions, you will be able to join us on the live chat and we will supply you with the needed details or help you troubleshoot the problem. You will need to open a trouble ticket for specific troubles that need longer time or the expertise of a sysadmin, still for a lot of standard issues you will receive help on the spot.