Integrated Ticketing System
What precisely is an integrated ticketing system and what are the pros of employing one? How is it different from other types of customer support?
In case you’ve bought a hosting plan and you’ve got certain questions relating to a particular function/feature, or if you have chanced upon some complication and you require help, you should be able to contact the respective help desk support team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, as the fastest way to tackle an issue most often is to submit a ticket. This model of correspondence renders the responses exchanged by both sides simple to track and permits the technical support staff representatives to escalate the problem if, for instance, a system administrator needs to get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to have at least 2 separate accounts to contact the client service staff and to actually administer the hosting space. Incessantly switching between the accounts could often be a bore, not to mention the fact that it takes quite a long time for most hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting is not separate from the hosting account. It is an essential part of our all-embracing Hepsia Control Panel and you will be able to visit it at any particular moment with just a few mouse clicks, without needing to log out of your hosting account. The ticketing system offers a quick-search box, which will help you track the status of virtually any support ticket that you’ve already submitted, if you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to deal with a specific problem even before you send a ticket. The response time is no more than 1 hour, which means that you can receive timely assistance whenever you need one and in case our technical support team recommends that you do something inside your account, you can do it instantly without the need to leave the Hepsia Control Panel.