Integrated Ticketing System

In case you’ve bought a hosting plan and you’ve got certain questions relating to a particular function/feature, or if you have chanced upon some complication and you require help, you should be able to contact the respective help desk support team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, as the fastest way to tackle an issue most often is to submit a ticket. This model of correspondence renders the responses exchanged by both sides simple to track and permits the technical support staff representatives to escalate the problem if, for instance, a system administrator needs to get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to have at least 2 separate accounts to contact the client service staff and to actually administer the hosting space. Incessantly switching between the accounts could often be a bore, not to mention the fact that it takes quite a long time for most hosting companies to answer the ticket requests themselves.