A 99.9% Server Uptime
Our cloud web hosting platform is based on a steady, top–of–the–line hardware configuration and a significantly tweaked Linux distro. That’s why, regardless of what your web site is, or how many site visitors you have, or even in case there’s a DDoS assault, our servers will remain up and your sites will stay visible online.
All our Linux cloud web hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on top–class hardware components manufactured by Juniper. Also, on each router, we’ve installed a firewall with a complex set of rules in an effort to sift out all dubious requests.
Thus, in all our data center facilities – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re disappointed with our web hosting services, or if you find them inadequate, or if you decide that you should use a Linux VPS services rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have complete control over your domain names even when you close your web hosting account with us.
24/7 Technical Support
We’ve cautiously chosen each single member of our 24x7 support staff so that we can offer the best tech support service that you can get. Each one of our support engineers has several years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. What’s more, they’re at your disposal 24x7 – you can get in touch with them whenever you want and they’ll reply ASAP.
Their average ticket response time is below 20 minutes, while with many other web hosting companies you have to wait around for days. And we also offer a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in under one hour.